How to connect GoIP to SIMBERRY
Posted by Account Administrator on 27 August 2019 06:57 AM
SIMBERRY provides batches of GoIP firmware packages for free to enable MySIMBERRY for your GoIP products.
SIMBERRY supports following GoIP products:
Please check with our support if your gateways are compliant.
Important: You can revert at anytime by following the process at the bottom of this article.
Prior to start any upgrade process, please make sure of the following:
Open a technical support ticket and select GoIP Upgrade on our helpdesk to keep track of the upgrade process.
Support team will be able to follow up with you the process and provides once required the license.
Provide model, serial numbers, firmware version and if possible IP address with credentials to access to every products your are going to connect to MySIMBERRY.com solutions
IF your GoIP products are supported, then you can follow up STEP #2
ELSE go to the Revert Process STEP at the bottom of this article
STEP #2 (your GoIP product is supported)
Flash your GoIP product with proper SIMBERRY firmware
Please read & follow the GoIP manual instructions for the GoIP Online Update Process.
Once all updates are done, fill in the pending ticket with the Public IP (if it was not done before) for each product updated.
Support will check and authorize your product to connect to your MySIMBERRY account.
STEP #3 (after upgrade success)
How to revert to GoIP firmware ?
If you need to revert the the GoIP legacy firmware then log into the WEB interface (http://<GOIP_IP>), default credential with SIMBERRY firmware is teles / tcs-ag .